FAQ

Frequently Asked Questions

• Where should I send my artwork files?

  Please send your artwork to our email: [email protected].

• What color format should my artwork be in?

  All artwork must be in a CMYK color file format.

• What file formats do you accept for artwork submissions?

  We accept CDR, TIF, AI, PSD, and JPG files, but the resolution must be at least 300 dpi, and all characters should be converted into curves. It will be good for pre-printing

• What should I do if my artwork file is too large?

  Please compress your files using RAR or ZIP before sending them.

• Should I include a reference file with my artwork?

  Yes, we suggest including one JPG file for reference.

• Do I need to send special fonts with my artwork?

  Yes, if your design includes special fonts, please send them along with the font name.

• How can I ensure the colors in my artwork appear correctly?

  Make sure to specify the CMYK color values you want, so we can match them accurately.

• Do you offer packaging design services?

  Yes, we design custom packaging for your products.

• What information do I need to provide for the design process?

  Please send us your logo, fonts, and CMYK color numbers for accurate design.

• How long does it take to design my artwork?

  Our standard design turnaround time is two working days.

• What fees are involved in the printing process?

  The costs may include plate-making fees and package printing fees.

• Is there a minimum order quantity (MOQ)?

  Yes, some products have a minimum order quantity (MOQ). Please contact us for details.

• Can fees and freight charges change over time?

  Yes, due to market fluctuations, all fees and freight charges may be subject to change.